Frequently asked questions

For any questions or concerns that were not enclosed on this page, feel free to contact us and we will get back to you as soon as possible! Please allow up to 1-3 business days for an email response.

You can pay via, American Express, Discover, MasterCard, PayPal, Visa and phone. Shop confidently on our secure servers. All transactions on www.newconatural.ca are encrypted between a web server and a browser. This link ensures that all data passed between the web server and browsers remain private and integral.

To view, the status of your order please click the link Track Your Order

Domestic orders are shipped via Canada Post or UPS. Please note shipping times will vary depending on shipping method selected at checkout. Click the link for the available shipping information for Canadian Shipping Services

International orders are shipped via Canada Post or UPS. Your shipment may take a little longer when going through customs, depending on your country’s policies. We do not control customs fees or policies. Please note shipping times will vary depending on shipping method selected at checkout. Click the link for the available shipping information for USA Shipping Services or for International Shipping Services

Dependent on countries regulations.

Hassle-free, automatic delivery of your favorite products! Click the link for more details Subscription Orders

You will be charged in CAD but your bank will convert it into your local currency.

Please click the link for our Return Policy

Yes, we donate 1% of our profits back to the planet.

No testing is done on any animals of any sort. All products are cruelty-free. 

Yes purely natural.

No genetically modified organisms are used in the making of our products.

Vegetable Capsules are derived from plant products including cellulose, an insoluble fiber found in fruits and vegetables. Vegetarian and Vegan-friendly.

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